The powerful influence of connections: exploring the effects of wasta informal networks on human resource development in Kuwait

This research examines the consequences of engaging with wasta while practicing fair and ethical human resource management (HRM) in organizations in Kuwait. Weak ties have been established to be a powerful positive force for job seekers in the Western world, but in the Middle Eastern context, powerful close connections known as wasta exert a crucial impact on the pursuit of employment. We explore the relationship between wasta, HRM, and human resource development (HRD) in Kuwait using social exchange theory. Based on 24 semi-structured interviews, the study determines that the outcomes identified with wasta in businesses are considerable. Due to its disruption of standard HRM practices, wasta not only influences access to employment but also impacts employees’ professional development and their entire performance throughout their time with an organization. By unpacking this powerful but previously seldom explored phenomenon, this study expands conceptual frameworks on social influence and personal connections in the workplace, particularly regarding wasta. Additionally, it provides recommendations for lessening the undesirable outcomes of wasta and improving employee and organizational evolution in the fair practice of HRM.