TY - JOUR
T1 - Understanding Mobile Payments through the Lens of Innovation Resistance and Planned Behavior Theories
AU - Abu Al-Maati, Shareef
AU - Muhammad, Nooh
AU - Rabaa'i, Ahmad
AU - Eljamal, Enas
N1 - Publisher Copyright:
© 2024 by the authors; licensee Growing Science, Canada.
PY - 2023/10/26
Y1 - 2023/10/26
N2 - Despite the numerous advantages that different mobile payments can provide, their acceptance, and adoption rates are still relatively low. This study aims at investigating mobile payments and demonstrates how drivers and barriers that influence behavioral intentions to use mobile payments interact and support one another by combining the theory of planned behavior (TPB) and the innovation resistance theory (IRT). A self-administered online survey was employed to gather data from 341 users of mobile payments in the State of Kuwait. To test the proposed model and its hypotheses, responses were analyzed using a partial least square structural equation modeling approach (PLS-SEM). The results show that usage, value, risk, and tradition resistance-related factors are significant barriers towards behavioral intentions to use mobile payments, while the image barrier is insignificant. The findings also affirmed that perceived behavioral control and attitudes motivate and influence consumers’ behavioral intentions; however, the subjective norm was non-significant. The study’s findings have significant implications for scholars, mobile payments’ service providers, marketers, policymakers, and banks.
AB - Despite the numerous advantages that different mobile payments can provide, their acceptance, and adoption rates are still relatively low. This study aims at investigating mobile payments and demonstrates how drivers and barriers that influence behavioral intentions to use mobile payments interact and support one another by combining the theory of planned behavior (TPB) and the innovation resistance theory (IRT). A self-administered online survey was employed to gather data from 341 users of mobile payments in the State of Kuwait. To test the proposed model and its hypotheses, responses were analyzed using a partial least square structural equation modeling approach (PLS-SEM). The results show that usage, value, risk, and tradition resistance-related factors are significant barriers towards behavioral intentions to use mobile payments, while the image barrier is insignificant. The findings also affirmed that perceived behavioral control and attitudes motivate and influence consumers’ behavioral intentions; however, the subjective norm was non-significant. The study’s findings have significant implications for scholars, mobile payments’ service providers, marketers, policymakers, and banks.
KW - Behavioral intentions
KW - Fintech
KW - IRT
KW - Innovation resistance theory
KW - Mobile payments
KW - TPB
KW - Theory of planned behaviour
UR - https://growingscience.com/uscm/Vol12/uscmv12no1.html
U2 - 10.5267/j.uscm.2023.10.018
DO - 10.5267/j.uscm.2023.10.018
M3 - Article
AN - SCOPUS:85176548387
SN - 2291-6822
VL - 12
SP - 45
EP - 64
JO - Uncertain Supply Chain Management
JF - Uncertain Supply Chain Management
IS - 1
ER -